Best Practices for Communicating with Service Providers on Cloudscene

Best Practices for Communicating with Service Providers on Cloudscene Marketplace

When it comes to ensuring buyers and sellers are making the most of Marketplace, we always say that encouraging transparent communication across Cloudscene’s community is key.

We want to ensure that your business can build valuable and positive relationships with the vendors on our centralized, digital platform. This process includes connecting with, reaching out to, and communicating with service providers who wish to fulfill your requirements. Here are four best communication practices to create beneficial and productive connections with service providers on Marketplace.

1. Create a clear and comprehensive Marketplace listing

To connect your company with relevant providers, it’s important to ensure you’re as specific as possible with your intended locations and make sure you include each individual service needed for your project in your listing.

Add documentation attachments, such as spreadsheets, where possible to support your listing requirements. Purpose-written documentation can give the service provider more context around your project to help them provide a comprehensive response to – and bid appropriately on – your requirements.

Remember, you can schedule the start time of your listing if needed for when you’re ready to begin receiving bids from service providers.

2. Quickly let service providers know that you’re interested

Once you’ve created your Marketplace listing, you should only receive quotes back from the service providers that can fulfill your requirements. They’ll let you know how they’re best-suited to help with your network needs and be prompted to consider each of your specific requirements in their response.

You can quickly and easily let a service provider know that their bid has piqued your interest by pressing the “I’m Interested” button. Once this option has been selected, the buyer will be asked to consent to their contact details being shared with the service provider, and the service providers details will also be exchanged.

Essentially, the button is there to let us know you’re willing to receive communication from this supplier, once it’s clicked the ball is in your court and it’s all easy and open communication from there!

3. Notify successful service providers

When you’ve made your decision on the quotes you’ve received, and your listing date has ended, it’s best to let the successful service provider/s know so they can get the ball rolling on fulfilling your requirements in time.

You can do this by clicking on your listing and going to any submitted bid. Click ‘successful’ on those you wish to fulfil your requirements for that listing. Remember to select your successful service provider/s immediately after the listing closes to keep up transparency; after all, you’re communicating with service providers you’re going to be working with and likely want to build a positive first impression.

4. Let service providers know that their bid was unsuccessful

The “Pass” button is an equally valuable feature, as it lets vendors know that you won’t be progressing with a quote – removing unwanted follow-up communication. To let a vendor know you’re not interested in their bid, simply press “Pass”. You will then be prompted to provide some feedback as to why you passed on the bid to help sellers improve their responses in the future.

We want to support you in making the most of Marketplace which all starts with communicating efficiently and transparently with other users on Cloudscene. Go to Marketplace to start sourcing.

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